Frequently Asked Questions

Return Policy

30 Day Money Back Guarantee

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at customerservice@flightcrewstyle.com. We’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at customerservice@flightcrewstyle.com.

 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items 

Unfortunately, we cannot accept returns on gift cards.

 

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Order Processing Time:

1-3 business Days

Shipping Cost:

Shipping is free to the continental U.S.

See our shipping details for information regarding other locations.

Shipping Time:

Domestic: 3-7 business days

Privacy Policy

Any personal information we receive will only be used to process your order. We will never sell, redistribute, or misuse your information.

Trademarks and Copyright

 Flight Crew Style is a registered trademark of the website's owner. Nothing on this website should be construed as granting the rights to use the anything trademarked or copyrighted without the prior written consent of the owner.

 

 

Have a question you don't see here? Drop us a line at customerservice@flightcrewstyle.com